Support

Martyn on February 26th, 2010

An open letter from Jake to Albert.
Dear Albert,
I decided not to respond to your sarcasm and threats for these reasons:

It is not one of ours.  Check the top of the invoice, it has a different company name
Calling me a cupid stunt does not incentivise me (Edited for family readers)
I am sorry “file permissions are incorrect” [...]

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Martyn on March 21st, 2009

Since we started the forum there has been a rule against requesting support through private means such as email or PM.
All technical support questions are to be posted on the forum. Please do not send a private message or email to a staff member requesting technical help.  Keep in mind that despite this rule Adam [...]

Continue reading about Why we don’t give private support

Martyn on February 16th, 2009

We often receive compliments about the support given for the Ventrino product.  I am humbled by these as they really should be directed to users of the script as they often prove to know better, rather than technical solutions.
A little history of the traffic exchange script can help understand Ventrino support. It started in 1994 [...]

Continue reading about Changes to Ventrino Support