Today I struggled to understand what the guy from Virgin was trying to tell me. They have a special offer and it meets with my budget. At least I thought it did. The guy began to explain the “extras” that I am “obligated to pay”. His poor English coupled with thick Indian accent meant I could not understand what he was saying.

After 5 minutes of this I felt like ending the call but I really am interested in Virgins 50mb broadband offer so I politely asked if there was anyone else I could speak to.

Although he didn’t call me a racist I could make out from his remarks that he was a “supervisor” and that anything I wished to say could be said to him. So I explained it had nothing to do with his performance per se, I needed someone who could speak to me in clear English and without an accent, that’s all.

With emotion swelling in his response I could tell I was not going to be passed on and while I can’t say that he said anything wrong I judge from his tone I was not going to join his long list of satisfied callers (I think that’s what he was claiming).

So with a sigh I thanked him for his time and said I would consider his generous offer. The truth is the opposite of course. If virgin sales staff struggle with English then how good are their support staff going to be?